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We want you to be happy with your purchase. If youre not, depending on the type of product, you can make free returns in the UK via John Lewis shops, Royal Mail, Collect+, or MyHermes. If you need to arrange collection of large or heavy items, call us on 03456 049 049. For international returns queries, call us on +44 1698 545 454. Find out more about returns.
Youll find returns information on your delivery note. Unless ulty, wed like you to make your return within 90 days of purchase. Exceptions apply to certain products - find out more about our refund policy.
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